Responsible Gaming at hgxy — Stay in Control

hgxy believes that gambling, when approached responsibly, can be an enjoyable and entertaining activity. Cricket betting, live casino games, slots, and crash games are all forms of entertainment that Bangladesh players can experience on the hgxy platform — and we want every experience to be a positive one. However, we also recognise that for some players, gambling can become problematic, and our responsibility as a platform does not end when you make your first deposit.

Our responsible gaming programme exists to give you the tools, information, and support you need to stay in control. We have invested in features that let you set boundaries around your gaming activity — deposit limits, time-out periods, self-exclusion — and our customer support team is trained to assist any player who reaches out with a concern about their gambling behaviour. None of these tools carry a stigma; using them is a sign of good judgment, not weakness.

hgxy also operates a strict 21+ age policy across all of its services. We use identity verification to ensure that our platform is not accessible to anyone under the age of 21. The safety of young people is a non-negotiable priority, and any account found to be operated by or for a minor will be closed immediately and all funds will be returned to the depositing payment method. Players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and everywhere in Bangladesh can trust that hgxy takes these obligations seriously.

Problem gambling can develop gradually and may not be immediately obvious — even to the person affected. hgxy encourages all players to regularly check in with themselves and consider whether any of the following patterns apply to their gaming behaviour:

If you recognise one or more of these signs in yourself or someone you care about, please do not wait. Contact hgxy support at [email protected] and ask about our responsible gaming tools — our team will respond without judgment and help you access the right options immediately.

hgxy provides a suite of practical tools that give you direct control over your gaming activity. All of these tools are available at no cost, can be activated at any time, and take effect immediately or within the timeframe specified below.

Setting a deposit limit is the single most effective step a player can take to stay in control of their gambling spend. A well-set deposit limit acts as a financial boundary that prevents impulsive or emotionally driven deposits — particularly common after a losing session when the urge to chase losses is strongest.

hgxy recommends that all players — not just those who feel at risk — consider setting a deposit limit from the moment they open their account. A sensible approach for Bangladesh players is to:

• Decide in advance — before you log in — how much you are comfortable spending on gaming each month, treating it like any other leisure expense (cinema, eating out, mobile data). Gaming should be funded from disposable income only, never from essential household funds.
• Set your monthly limit to that amount, then set a weekly limit to one quarter of it. This way you cannot inadvertently exhaust your monthly budget in a single week.
• Review your limit every 3 months. If you have not hit the limit and gaming is still enjoyable and affordable, you can leave it as is. Never increase a limit impulsively immediately after a losing session — wait at least 24 hours.

To set or modify your deposit limit on hgxy, contact our support team at [email protected]. Changes that increase your limit will not take effect for 24 hours after your request, giving you time to reconsider. Decreases take effect immediately.

Sometimes the most responsible thing you can do is step away from gaming entirely for a period of time. hgxy's time-out feature is designed for exactly this: a clean, unconditional break from the platform without needing to explain yourself or wait for approvals. A time-out can be as short as 24 hours or as long as 30 days. When you are in a time-out, your account is fully suspended — there is no way to log in, no way to deposit, and no bets can be placed.

For players who need a longer or more permanent break, self-exclusion is the right option. Self-exclusion on hgxy closes your account for a period of your choosing — from 3 months to 5 years — and during that period hgxy will take active steps to prevent you from opening a new account. This includes flagging your details against our registration database so that a new account cannot be opened with the same identity information. If you attempt to circumvent a self-exclusion by creating a new account, hgxy reserves the right to close that account and void any associated winnings.

All time-out and self-exclusion requests are treated with complete confidentiality. Your request will be acknowledged and processed within 24 hours of receipt. During a self-exclusion, any pending withdrawals at the time of exclusion will be processed and returned to your registered payment method (bKash, Nagad, or Rocket) within the standard withdrawal timeframe. No new bonuses will be issued during any exclusion period.

hgxy takes the protection of minors extremely seriously. No person under the age of 21 may register an account or place a bet on hgxy under any circumstances. We use identity verification to confirm the age of players, and accounts that are found to be operated by or on behalf of a person under 21 will be closed immediately. If you share a device or a mobile number with younger family members, we strongly recommend using password protection on your device and logging out of hgxy after every session.

If you are a parent or guardian and you are concerned that a minor in your household may have accessed hgxy, please contact us immediately at [email protected]. We will investigate the matter promptly, freeze any associated account, and where appropriate return any deposited funds to the funding payment method. Parental control software can also be installed on shared devices to block access to gambling websites — we encourage all families to consider this as an additional layer of protection.

One of the most underestimated aspects of responsible gaming is simply knowing how long you have been playing and how much money has moved through your account during a session. Time passes quickly when you are engaged in a game, and it is easy to lose track of both time and money without realising it. hgxy's reality check reminder feature addresses this directly by prompting you at set intervals with a summary of your current session activity.

We encourage every hgxy player to use reality check reminders — set at 30 minutes initially, then adjust based on your preference. When the reminder appears, take a genuine pause: check your session balance, ask yourself if you are still having fun, and decide consciously whether to continue. The purpose is not to interrupt your enjoyment but to give you a moment of perspective that keeps gaming firmly in the entertainment category where it belongs.